Shipping & Delivery

Effective Date: 01 Oct 2025
Company: Modusense Pte Ltd
Website: www.modusense.sg

At Modusense, we are committed to ensuring your modular kitchen and wardrobe orders are delivered and installed safely, on time, and with care. Please review our shipping and delivery terms below.

Delivery Coverage

We currently provide delivery and installation services within Singapore only.

Delivery Timeframes

Pre-orders / Custom-made products: Estimated 14–21 working days, depending on material availability and production schedule.
Kitchen & Wardrobe Installations: Our team will contact you within 48 hours after order confirmation to arrange site measurement and schedule installation.

Shipping & Installation Fees

Standard delivery and installation are included in all orders via lift access.
Surcharge applies for manual carrying by staircase beyond 3 storeys.
On-site consultation, if specially requested before confirmation, will incur an $80 fee to cover manpower and logistics.

Order Tracking & Updates

Once your order is confirmed, you will receive email or WhatsApp updates on site measurement, production, and installation schedule.

Missed Deliveries / Installations

If no one is available at the delivery address or site, a re-delivery / re-installation fee may apply.
Please ensure that your contact details and site access are accurate and ready for our installation team.

Damaged or Missing Items

Please inspect your products upon delivery and installation.
If any product is found damaged or missing, notify us within 48 hours with your order number and supporting photos. We will resolve the matter promptly.

Questions & Support

If you have any questions about your delivery or installation, please contact us:

📧 Email: hello@modusense.sg
📱 WhatsApp: +65 9795 0580
📍 Showroom: By appointment only